FREQUENTLY ASKED QUESTIONS

Please be sure to read our Frequently Asked Questions to ensure you have a smooth shopping experience! We appreciate your business!

AVOID DELAYS BY CHECKING FOR THESE COMMON MISTAKES DURING CHECKOUT

  • VALID DECK LIST LINKS ONLY!

    OUR SYSTEM IS DESIGNED TO PULL YOUR ORDER DIRECTLY FROM YOUR MOXFIELD/ARCHIDEKT LIST ONLY. ENTERING ANYTHING OTHER THAN A VAILID PUBLIC MOXFIELD/ARCHIDEKT LINK IN THE FIELD PROVIDED AT CHECKOUT WILL DELAY YOUR ORDER!

  • SET YOUR LIST TO PUBLIC!

    MAKE SURE YOUR DECKLIST IS SET TO PUBLIC!

    IF YOUR LIST IS SET TO PRIVATE, OUR SYSTEM CANNOT PROCESS YOUR ORDER.

    WE CANNOT FULLFILL YOUR ODER WITHOUT A PUBLIC DECKLIST.

  • AVOID FOIL/FOREIGN TREATMENTS!

    IF YOU HAVE FOIL TREATMENTS SELECTED IT WILL EFFECT THE PRINT QUALITY OF YOUR PROXIES.

    THE SAME IS TRUE FOR CERTAIN JAPANESE/FOREIGN PRINTINGS.

"IT'S BEEN 7 DAYS, WHERE IS MY ORDER?"

We guarantee your order will ship within 7 days of your purchase date. Shipping times after dispatch may vary depending on your location.

Please note that this guarantee applies only if you have submitted your order correctly. Improper submissions will be subject to delays and/or refunds in the form of store credit.

"THE ARTWORK ON MY PROXIES IS NOT CORRECT"

We pull the artwork for your order directly from your submitted decklist.

Please double check that you selected the correct version for each card. We also recommend avoiding foil versions to ensure the best print quality.

"WHY HASN'T MY ORDER STATUS CHANGED?"

We do our best to review orders for any issues before processing. If we find an error or missing information, we may attempt to contact you using the email you provided so we can resolve the issue, or issue a refund in the form of store credit if necessary.

If you have any questions about the status of your order, please email us. We'd be happy to help.